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FAQ's

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and other secure payment options. You can find the full list during the checkout process.

How can I track my order?

Once your order is confirmed, you'll receive a tracking number via email. You can use this number to track your order's status and estimated delivery date.

What is your shipping policy?

We offer reliable and efficient shipping services. Shipping times may vary depending on your location. For more details, please refer to our Shipping Policy page.

What is your return policy?

Because each piece is custom and made to order, we do not accept returns, but customer satisfaction is a priority for us. Please do not hesitate to contact us at support@solesickness.com if you are not completely satisfied with your order.

How can I contact customer support?

Our customer support team is ready to assist you. You can reach us through the Contact Us page on our website or by emailing support@solesickness.com. We aim to respond to inquiries within 24 hours.

  • WORDWIDE SHIPPING

    Ship anywhere, rates available at checkout.

  • RETURNS

    Because each piece is custom and made to order, we do not accept returns, but customer satisfaction is a priority for us. Please do not hesitate to contact us at support@solesickness.com if you are not completely satisfied with your order.

  • 24/7 SUPPORT

    Email us anytime at support@solesicknessohio.com